Privacy Policy

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Effective Date: September 2025

At Quay Holiday Lettings, your privacy is important. This policy explains what personal data I collect, how it is used, and your rights.

I may collect personal information from you in the following ways:

• Directly from you: When you contact me via the website, email, or phone; subscribe to newsletters; request guides or digital downloads; or book additional services. Information may include your name, email, phone number, address, and booking details.
• From booking platforms: Platforms such as Airbnb, VRBO, Booking.com, Visit Devon, and my own website may provide me with guest information necessary to manage bookings. While the platforms are the primary controllers of this data, I process it to deliver services.
• Cookies and website usage: I use simple cookies to understand site usage and improve functionality. These do not identify you personally.

Your data is used only for legitimate purposes, including:

• Managing and confirming bookings
• Communicating with guests and owners
• Sending newsletters, guides, or marketing materials (if you’ve opted in)
• Providing optional concierge services (e.g., private chefs, massage therapists, excursions)
• Improving website functionality and user experience

Optional services: Some partners (e.g., chefs, massage therapists, excursion providers) may process your data to fulfil your requests. Your details are only shared with them as necessary, and all services are billed separately.

• Newsletter subscribers: Until you unsubscribe.
• Booking records: Retained indefinitely for tax, legal, and business purposes.
• Owner/partner information: Retained as long as you are a client or until you request removal.
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I do not sell or rent your personal data. It may be shared:

• With service providers necessary to run bookings or optional services
• If required by law or regulatory authorities
• In the event of a business transfer (sale, merger, or insolvency)

All third parties are expected to handle your data securely and in compliance with GDPR.

You have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Withdraw consent at any time (e.g., unsubscribe from newsletters)
• Request transfer of your data to another controller

To exercise these rights, contact me at: clare@quaylets.co.uk

I take all reasonable measures to protect your personal data, including secure storage, encryption where appropriate, and careful selection of service providers.

I use simple cookies to improve site functionality. These do not identify individuals personally.

My services are not directed at children under 16. I do not knowingly collect personal data from children.

This Privacy Policy may be updated from time to time. Any significant changes will be posted on the website. Continued use of the site constitutes acceptance of the updated policy.

If you have questions or complaints about how your data is handled, please contact me

Email: clare@quaylets.co.uk
Address: Collaton Farm, Malborough, Kingsbridge, TQ7 3DJ

Website: www.quayholidaylettings.co.uk