Privacy and Cookie Policy Quay Holiday Lettings
- Introduction Quay Holiday Lettings (“we”, “us”, “our”, or “the Company”) is the data controller of your personal data. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our booking services. It also details our use of cookies and similar tracking technologies.
This policy applies to all visitors and customers. Please read it carefully. It should be read in conjunction with our Terms and Conditions.
- Information We Collect
We collect the following types of personal information:
- Information You Provide: Name, address, email address, phone number, payment details, and any other information you share when making a booking or contacting us.
- Booking Details: Property selected, dates, number of guests, and special requests.
- Information Collected Automatically: Device information (browser type, IP address, time zone) and usage data (pages viewed, referral sources, and interactions with our site).
- How We Use Your Personal Data We use your information to:
- Process and manage your bookings and payments
- Communicate with you about your reservation and stay
- Provide customer support
- Improve our website and services
- Send marketing communications (only with your consent)
- Comply with legal and tax obligations
- Prevent fraud and protect our business
- Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels and local storage) to enhance your experience, remember your preferences, analyse website usage, and enable core functionality.
Types of Cookies We Use:
4.1 Essential Cookies Strictly necessary for the website to function (booking system, security, authentication). These cannot be disabled.
4.2 Analytics Cookies We use Google Analytics to understand how visitors use our site, which pages are most popular, and to improve user experience.
4.3 Marketing Cookies We do not currently use marketing or advertising cookies. If we introduce them in the future, we will seek your explicit consent.
4.4 Third-Party Cookies Third-party services (such as Google Analytics and our payment processor) may set their own cookies. These are governed by their respective privacy policies.
Cookie Table
Cookie Name | Type | Purpose | Duration | Consent Required |
SESSIONID | Essential | Session management & authentication | Session | No |
csrf_token | Essential | Security (CSRF protection) | Session | No |
booking_preferences | Essential | Booking system functionality | Session | No |
_ga | Analytics | Google Analytics – user ID | 2 years | Yes |
_gid | Analytics | Google Analytics – session ID | 24 hours | Yes |
_gat | Analytics | Google Analytics – request throttling | 1 minute | Yes |
cookie_consent | Preference | Stores your cookie preferences | 1 year | No |
Cookie Consent When you first visit our website, you will see a cookie consent banner. You can Accept All, Reject non-essential cookies, or Customise your choices. You can change your preferences at any time by clicking the “Cookie Settings” link in the website footer.
Managing Cookies You can also control cookies through your browser settings. To opt out of Google Analytics, you can install the Google Analytics Opt-Out Add-on.
- Data Processors and Third Parties We share data with the following trusted processors:
- Super control – Property management and booking system
- Holiday Rent Payment – Secure payment processing
- Google Analytics – Website analytics
All third parties have appropriate data processing agreements with us. Data may be transferred outside the UK (e.g., to the US and Canada), and we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
- Legal Basis for Processing We process your data based on:
- Performance of a contract
- Legal obligations (tax, accounting, etc.)
- Legitimate interests (fraud prevention, service improvement)
- Consent (marketing and non-essential cookies)
- Data Retention
- Booking and payment records: up to 6 years (tax/legal requirements)
- Guest contact information: up to 1 year after your stay (or until you unsubscribe from marketing)
- Support communications: 1–2 years
- Children’s Data Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.
- Your Rights (UK GDPR) You have the right to:
- Access your data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Object to processing (including marketing)
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
- Information Security & Data Breaches We use appropriate security measures to protect your data. In the event of a data breach that risks your rights and freedoms, we will notify the ICO within 72 hours and you where required.
- Links to Other Websites Our website may contain links to third-party sites. We are not responsible for their privacy practices.
- Changes to This Policy We may update this policy from time to time. Significant changes will be posted on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
- Contact Us If you have any questions about this policy, your data, or cookies, please contact us:
Email: clare@quaylets.co.uk
Last Updated: 12 May 2026
