At Quay Holiday Lettings, honest guest feedback is central to everything we do. Real reviews help us uphold excellent standards, allow future guests to make informed decisions, and build lasting trust in our holiday properties.

Where Our Reviews Come From

We gather feedback from a variety of reliable sources, including:

• Online Travel Agencies (OTAs) such as Airbnb, Booking.com, and Vrbo
• Google Reviews posted directly on our Google Business Profile
• Direct website bookings, where guests are invited to share their experience after their stay

All reviews published on our website are from verified guests who have actually stayed at one of our managed properties.

Authenticity and Moderation

Transparency and integrity are extremely important to us. We therefore:

• Never edit, alter, or create fake reviews
• Publish reviews in their complete form, whether the feedback is positive or constructive
• Reserve the right to remove or not display reviews that include offensive language, personal details, spam, or content not related to the stay
• Occasionally make small corrections to spelling, grammar, or formatting to improve readability, while fully preserving the reviewer’s original meaning and tone

Sharing Reviews Across Platforms

We may display these reviews on our website, individual property pages, and marketing materials to give a clear, well-rounded picture of the guest experience. This applies regardless of which platform the review was originally left on.

Any reviews originating from third-party websites remain the intellectual property of those platforms and the individual guests.

Our Approach to Feedback

We carefully read every review and take all comments seriously. We respond to feedback where appropriate and actively use guest suggestions to improve our properties, services, and the overall experience we offer.

Our Commitment

By following this policy we aim to deliver:

• Greater confidence for guests, knowing every review is genuine and based on real stays
• Valuable, honest insights for property owners to help them enhance their holiday homes
• A fair and balanced view of each property we manage

If you have any questions about our reviews or would like to talk about specific feedback, please feel free to get in touch.